Terms & Conditions

  1. The Promoter is Great Food at Leeds, University of Leeds, LS29JT
  2. Promotion period: Participate between 2pm- 5pm on Tuesday 5 November 2019
  3. Participants: must purchase one hot drink from the Hugo’s menu and scan their GFAL Club app or Refresh/ GFAL club card to receive a free triple chocolate brownie
  4. The gift: One free Brown & Blond triple chocolate brownie with any hot drink purchase while stocks last.
  5. One Gift per GFaL club customer during the Promotion Period. Gifts are redeemable immediately. Participating in HUGO only.
  6. The Promoter reserves the right to refuse service to anyone who appears to be trying to cheat or claim a second Gift or if they are not acting within the spirit of the promotion.
  7. The Gift is not transferable or exchangeable and there is no cash alternative. If for any reason the Gift is not available, the Promoter reserves the right to offer an alternative cookie of the customers choosing and subject to availability.




At deli(very) we recognise our responsibility in delivering the best food to you in an environmentally and socially responsible way.

As part of our Great Food at Leeds sustainability strategy, we are currently reviewing all deli(very) packaging, with an ambition to remove all single-use plastic by the end of 2020.

Customers may have already noticed that our sandwich offer is now delivered and served in a recyclable cardboard box, negating the use of single-use plastic trays. This allows a reduction of, on average, 500 plastic trays and lids per week. This number is set to increase by the end of the year as the recyclable cardboard box range expands to cover our entire deli(very) menu.

We are absolutely committed to working towards a smarter, more sustainable solution that doesn’t compromise the quality of our food or the environment – keep up to date with our plastic-free project by subscribing to our email newsletter.


We are excited to be focusing on sustainability for 2019 Healthy Week, aiming to prioritise your personal health, as well as the health of the planet.

As part of our sustainability strategy, we are aiming to encourage customers to eat more plant-based and plant-focussed meals. With the help from Student Sustainability Architect, Kathryn Warner, this Healthy Week 2019 we hope to inspire our customers to eat more fruit and veg, and enjoy meals where vegetables are the main component, rather than an afterthought. This is important for getting our 5 a day and looking after the planet.


Why is it important to reduce meat consumption?

  • Climate Change: the FAO estimates that livestock production is responsible for 14.5% of global greenhouse gas emissions.
  • Water use: considerably more water is used to produce a meat-based meal than a plant-based one. For example, it takes 15,500 litres of water to produce 1kg of beef, compared to 250 litres for 1kg potatoes.
  • Land use: more agricultural land is used to raise cattle than all other crops and domesticated animals combined.


For Healthy Week 2019 we are offering:

  • Free fruit with every vegan meal purchased in The Refectory
  • Vegan meals only served on the Green & Go counter
  • Street Food Hut outside the Refectory serving fresh vegan meals
  • Free porridge to those who cycle to work with the presentation of a cycling helmet


Visit the Refectory and our Street Food Hut outside the Students’ Union between the 17th-21st June to get yourself a delicious plant-based meal!

Reduce – Reuse

The Refectory now serves all of its counter food in compostable or recyclable packaging. This year we have already saved over 40,000 single-use plastic salad bowls from landfill. If you choose to, you can now bring your own containers to The Refectory, and ask our staff to serve your meal in containers you already own.


Find out more about Healthy Week and become a Healthy Week Hero!

You said that you would like…

1. More variety and choice in the Refectory
We continue to vary our menus and always look to introduce popular food choices and themed menus throughout the year. We look at what is trending on the high street and incorporate this into our menus – for example, the loaded flatbreads and naans were introduced in September allowing customers to choose their bespoke toppings, sauces and whether they like it hot or not!

2. Better value for money
We continue to offer a variety of meal deals on both hot lunches and grab and go options. We have reviewed these to ensure that they remain relevant – for example, some of the Refectory meal deals no longer contain a drink as feedback told us this wasn’t required. We also offer Refresh our loyalty and cashless system which gives discounts and loyalty points on purchases, as well as monthly promotions with great prizes and giveaways.

3. Hot water in the Business School café
Some of our international students explained they prefer to drink hot water, therefore we have introduced a free self-service hot water station in the Business School Café.

4. The opportunity to eat and drink later
We have extended our opening hours in selected cafés, including Parkinson and Café 7 to facilitate students and staff working and spending time on campus into the evening. In addition, the Refectory is open until 7 pm Monday to Friday during term time.

5. More international food on the menu
We have continued to develop our menus in the Business School and Refectory to reflect a range of international dishes and flavours.

6. The opportunity to refill your water bottles
All of our cafes offer refills of cold drinking water and in addition, there are free drinking water provisions for all staff, students and visitors to the University at water fountains across campus.

7. Us to use fewer plastics
We have undertaken a host of initiatives to reduce the use of plastic including selling a range of Keep Cups at cost price and offering a 20p discount of hot drinks when using any Keep Cup. We also have Leeds University water bottles for sale and offer free drinking water in all our outlets. We are auditing and changing the range of disposables we use, being sure to make the right choices looking at the full life cycle of the product. Wherever possible we use crockery and have made a plastic pledge to evidence our commitment to being single-use plastic free #2020.

At Deli(very) we recognise the importance of listening to what you want, and it’s been at the forefront of every decision we’ve made. Whether it’s refreshing our seasonal menus or providing more dessert options for vegans, we pride ourselves on being top of our game with our food offering.

Understanding exactly what you need from us is key, that’s why our phone and online team are always on hand to work with you and offer a bespoke service to match your budget and requirements.

  • You asked us to become more eco-friendly – we now deliver compostable cups, plates and cutlery and are on a journey to become “single-use plastic free
  • You asked us to deliver and serve breakfast to support British Triathlon at the Brownlee Centre –  we now deliver and continue to serve on a weekly basis.
  • You asked for a set “applicant day” menu – we produced and delivered. This will feature in our 2019 menu.
  • You asked us for hot mince pies – we delivered.
  • You asked us to create a 100% Vegan menu – There are now over 14 different Vegan items to choose from.
  • You asked us for local menu items – we delivered the Yorkshire menu and continue to, at every opportunity, support local farmers and suppliers who use ethically sourced and Fairtrade products.
  • You asked us for more dessert options for Gluten Free Vegans – we locally sourced Vegan, Gluten Free cake/dessert including the popular Banana Toffee Bundt Cake and Chocolate and Raspberry Gateaux.
  • You asked us for help and advice when creating food orders for large events – we will always assist all our customers to guide you through your menu choice.
  • You said that the website ordering system needs improving – we are currently working on user experience testing and insight to develop the website.
  • You asked for a menu consisting of World Foods –  we created and produced the International menu.
  • You asked us to reduce the number of plastic bottles used – we are now encouraging the use of water jugs to be provided.
  • You asked for herbal, fruit and decaffeinated teas – we now offer hot water with a selection of tea, coffee, herbal and fruit sachets.

Get in touch

If you would like to tell us about issues that concern you or on things that we did that impressed you, please fill out our short feedback form.