Terms and conditions

Here you’ll be able to find out about the terms and conditions of our service. Please read these carefully before you place an order with us. By placing an order you will agree to be bound to the terms and conditions detailed below.

If you have any questions relating to these terms and conditions please contact delivery@leeds.ac.uk.

Purpose

Deli(very) provides catering to the University and external stakeholders. Please be aware that External Caterers cannot be used in areas managed by Conference and Events. These areas are:

  • Parkinson Court
  • University House*
  • Refectory
  • Halls of Residence
  • Michael Marks Room

Please use Deli(very) if you wish to have catering in the above locations.

*University House has its own catering facility and provides that service in-house.

Your order

When you place an order with Deli(very) we will confirm it through email. Your order is not guaranteed until the confirmation email has been received. Please ensure that the contact information you provide is correct as this is how we will contact you regarding your order and its delivery to your chosen location.

Furthermore, if you wish to make any amendments to your order we must be notified via email two working days prior to your delivery. Please quote your reference number when you do so and you will be sent a revised booking confirmation wherever possible.

We ask customers to confirm final numbers the Thursday of the week before your event will take place. We understand that things can change and will try to accommodate any changes where possible. Reductions in final numbers may incur a charge.

Feedback regarding any aspect of the service should be made in the first instance to delivery@leeds.ac.uk

Your food and drink

All meals are subject to availability.

We understand that last minute bookings may be required. However with any orders submitted without 48 hours’ notice will be subject to our chef’s choice menus.

Our food is freshly prepared and held under controlled conditions prior to delivery. We recommend that all food supplied should be consumed within three hours of delivery. The University cannot accept liability in respect to illness caused to anyone arising through failure to discard food after the allotted time.

All our food is prepared in a general working kitchen and we are very careful about our preparation of orders that have allergy requirements. However we cannot guarantee that your order will be free of allergens. Please notify us by email or include it in your order if any of your delegates have an allergy or dietary requirements.

Delivery

  • We aim to deliver your order no more than 45 minutes before it is required.
  • Please ensure that the room/venue is accessible for the delivery staff.
  • If the room is locked, or catering is to be delivered outside a room, please ensure that a table or trolley is available for the delivery to be placed upon.
  • We cannot always deliver to rooms which are not accessible by lift or ramp.
  • Please email delivery@leeds.ac.uk if you have any queries about your delivery.
  • In the event of difficulties a “working luncheon” could be provided.
  • The service staff will set up the delivery where ever possible.
  • If service staff are required there will be a charge per hour of £15

Cancellation

Cancellations must be confirmed by email and charges are as follows:

  • Less than 24 hours notice –full charge
  • Between 24 and 48 hours notice – 50% of charge
  • More than 48 hours notice – no charge

Price and payment

All prices quoted exclude VAT

Customers requesting crockery will be charged 25p per person.

If service staff are required there will be a charge per hour of £15.

All Great Food at Leeds equipment is the responsibility of the person who made the booking. If equipment is lost or damaged a replacement charge will be incurred as follows:

  • Coffee/Tea/Water Flask – £14.95
  • Milk Flask – £10.95
  • Cup – £2.50
  • Saucer – £2.00
  • Glazz platters – from £5.00 to £8.00 each
  • Glass Jug – £3
  • Glass – £1.25

Further Questions?

Our team are happy to help. Just fill in the form below and we’ll be in touch.

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