Leeds beat off stiff competition from other UK universities to win two awards and pick up a silver medal at the Annual National TUCO (The University Catering Organisation) Awards on Tuesday evening.

Great Food at Leeds (GFAL) won the TUCO best marketing award for the relaunch of the loyalty programme campaign. The 12 month long campaign helped to improve customer loyalty and retention and improve customer satisfaction scores across the GFAL portfolio of cafes and outlets on campus.

GFAL also performed exceptionally well in the prestigious Chef’s Challenge competition. Our top chefs Simon Wood and Lisa Hall represented Leeds and were given only 30 minutes to provide an innovative menu from a set ingredients list and then to produce the food in front of the judges. The team rose to the challenge and during the competition impressed the judges with their hygiene standards, picking up the TUCO Hygiene Award. During the tasting the judges were hugely impressed with the quality of the cooking and the innovative flavours and awarded Leeds the silver medal.

GFAL were also victorious in the U Dine Awards. Run by the Menu Innovation Network the awards have been introduced to recognise and reward innovative student dining and bar concepts in the University and College Sector. Great Food at Leeds achieved the award for the positive impact that the new Refectory concept, launched in January, has had on customer satisfaction.  

Head of Catering and Conferencing Bev Kenny said: “These awards are a reflection of the extremely hard work and commitment that the team have in producing the highest possible quality catering offer to students, staff and visitors on campus. I am very proud of the team!”

It’s now even easier to see how many points you’ve collected by using the Refresh App. Simply, click ‘Show Balances’ on the left hand menu and your Refresh loyalty points will appear on the bottom of the screen. You can also check your credit balance this way by clicking the arrows to move between purses.

Digital loyalty stamps

Every time you purchase a hot drink with your Refresh App, a loyalty stamp will automatically appear on your digital stamp card. Choose between setting up your Refresh app to automatically redeem your stamp card for you when purchasing your eleventh coffee or manually via the till operator.

Top up your balance using the Refresh App

Running short on funds? You can now top up directly through the app using a previously stored payment card.

Pincode Settings updated

The pincode is used as a protective measure to keep your account secure. You can now choose to enable or disable your pincode settings on your Refresh App, making it more flexible.

Auto Top Ups

Auto Top allows you to set a minimum balance you do not want your account to fall below, when you go below that figue the account auto tops up to a predetermined level from a stored card of your choosing – NB when you set this up please make sure you update your details when you get a new debit/credit card.

hot drink pastry offerRedeem your points!

You can use your points as soon as you want, just tell our staff when paying you wish to use your points and either use all your points to make a part payment or save them up and treat yourself to something completely free. If you use your points for full payment any remaining points will remain on your account.
120 points would buy you this hot drink and a pastry deal! 

20% off hot drinks with Refresh

Every time you pay for a hot drink with your Refresh App you not only receive a 10% discount but also a stamp towards a free drink. This means you could save a whopping 20% off hot drinks in total!


Download the Refresh App