Great Food at Leeds

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FAQ’s

Here are all the frequently asked questions about the refresh card system. Please scroll down or user our quick links to find the section you need;

General Refresh card Questions

Refresh Loyalty Questions

Hot Drink Loyalty Stamps

More questions?

General Refresh card Questions

What is the Refresh Card?

The Refresh card is your own personal card which you can use to purchase food and drinks at all the University catering outlets.

You simply add credit to your card online then you present your card at the tills to make a purchase, when using your Refresh card to pay you automatically receive 10% off selected food and drinks.

What products can I get discount on?

Refresh Card holders get 10% off the following:

– Simple and Deli(cious) Sandwiches and Paninis- look for the Refresh sticker!

– All Hot Drinks

– Selected Cold Drinks

– There are also regular promotions exclusive to Refresh card holders

Visit our Refresh Card offers page to find out more.

How much does the Refresh card cost?

The Refresh card is free!

How do I get a Refresh card?

Getting a Refresh card is easy. Pick up a Refresh card in any of the Great Food at Leeds Cafés or The Refectory and then simply register it online here.

University of Leeds Students & Staff

  1. Visit the Refresh Portal
  2. Input your University email address and set up a password. (If not recognised then click ‘Create Account’ at the bottom of the page.) 
  3. If visiting our Mobile site then scroll to the bottom of your screen to set your password. After entering your email you will then receive an email with a link to click on to set your password.
  4. Add your card to your account using the number on the front of your Refresh card
  5. You can top up your new Refresh card online through your account. You can set up auto top up and even send a link to family and friends so that they can automatically add credit to your account.

University Visitors & Members of the Public

  1. Visit the Refresh Portal
  2. Click the ‘Create Account’ at the bottom of the page.
  3. Add your card to your account using the number on the front of your Refresh card. (Only click ‘link account’ if you are wanting to top up credit for another customer)
  4. You can top up your new Refresh card online through your account. You can set up auto top up and even send a link to family and friends so that they can automatically add credit to your account.

Where can I use my Refresh card?

Your Refresh card can be used in ANY of the Great Food at Leeds Cafés and The Refectory

How do I top up my Refresh card?

Topping up your Refresh Card is simple.

All you need to do is visit the Refresh card portal and log-in using your email address and password. Then simply click on “My Purses” in the left and menu and add funds to your Refresh card, As soon as you have added credit to your Refresh card it will be ready to spend.

How do I set up auto top up?

Setting up auto top up is easy, simply log into your account and go to ‘My Purses’. Then click on ‘expand’ and here you can tick the box ‘Use Auto Top Up’ (please note you must have a saved payment card to do this).
To set up auto top up you will select a lower ‘trigger level’- this is the specified credit amount you want to trigger the auto top up e.g. £5. You will also select a ‘minimum top up’ which is the specified credit amount you would like your Refresh card to top up to e.g. £10. Once you have saved these details every time your balance drops below £5 your Refresh card will automatically top up to £10 using the saved payment card details.

To view our step by step guide of how to set up Auto Top-up click here.

Can family members top up my card?

Yes! The Refresh card can be automatically or manually topped up by family members from anywhere in the world, all they need to do is set up a ‘linked account’.   Find out how to set up a linked account and activate auto top up.

What happens if I don’t have enough money on my Refresh card?

You can still use the credit available on your Refresh card to pay at the tills and then pay the remaining balance using cash.

How can I check my balance and what I’ve spent?

You can view your balance and transactions by logging onto your account online here.

This lets you see how much money you have spent using your card and what your current balance is.

I am moving into catered Halls of Residence on campus, will my Meal Plan Package be available straight away?

Yes! All you need to do is register on the Refresh card portal online with your University email address and then add your new Refresh card to your account. Once this is done your Meal Plan Package will be available to use.
For full details on the times and locations your Meal Plan Package can be used go to the Meal Plan Package Webpage here.

What do I do if I lose my Refresh card?

If you lose your Refresh card you can block it online by logging onto your account online here and clicking on ‘account cards’ in the left hand menu then marking it as lost. as soon as you have done this the card will not work and no one can use the credit.

You can pick up a replacement from any of the Cafés or The Refectory and then simply adding the new card to your account online, as soon as you have done this you will be able to use the new card.

I’ve just found my Refresh card after marking it as lost, what should I do?

If a card has been marked as lost there is no way of undoing this. This is for security reasons to ensure your card cannot be re-activated by another person. To continue using this service you will have to pick up a new card and add it into your account using the ‘Add a New Card’ feature on the Account Card screen.

I have registered online but I have not received an email.

All emails will be sent to your University of Leeds email address (leeds.ac.uk) so please make sure you check this account.

If you still do not have a registration email from us then please look in your junk email folder or contact us.

I can’t register online

To register online you follow the instructions below. If you are still having problems logging in then please email us with details at: refreshcard@leeds.ac.uk

University of Leeds Students & Staff?

  1. Visit the Refresh Portal
  2. Input your University email address and set up a password. (If not recognised then click ‘Create Account’ at the bottom of the page.)
  3. Add your card to your account using the number on the front of your Refresh card
  4. You can top up your new Refresh card online through your account. You can set up auto top up and even send a link to family and friends so that they can automatically add credit to your account.

University Visitors & Members of the Public?

  1. Visit the Refresh Portal
  2. Click the ‘Create Account’ at the bottom of the page.
  3. Add your card to your account using the number on the front of your Refresh card. (Only click ‘link account’ if you are wanting to top up credit for another customer)
  4. You can top up your new Refresh card online through your account. You can set up auto top up and even send a link to family and friends so that they can automatically add credit to your account.

How do I reset my Password

To reset your password go to your Account Details screen, scroll down to the Password section where you will find three fields; Current Password, New Password and Confirm New Password. Fill each of these fields with their required values and hit the ‘Reset Password’ button. If you have forgotten your password and cannot login you can reset your password using the Forgotten Password page found on the Login screen.

The Site Map is not centring in on my location.

The Site Map will centre in on your location if you are using a GPS device. If the website can’t find a valid GPS signal (On either a GPS enabled device or a non GPS device) it then falls back on your accounts ‘Default Location’ which can be setup in your ‘Account Details’ screen. If your default location is either not set or is not valid, it then falls back to a company default location. The Company Default Location is usually a position based central to their available sites.

How do I add a Payment Card?

The only way to save a Payment Card to your account is through the process of adding funds to a cash purse using the card you wish to save. To do this, visit your ‘My Purses’ screen, expand the cash purse you want to add funds too and select the ‘Add Funds’ button. At the bottom of the Purse Top Up form you are offered the chance to ‘Save Payment Card’; make sure this tick box is ticked. If your top up is successful you will now be able to use your saved card elsewhere around the website including on the Quick Top Up panel.

How do I change my Email Address?

To change your registered Email address (The Email address you use to login to this site with) simply go to your ‘Account Details’ screen and expand the ‘Contact’ panel. Within this panel you will find a section titled ‘Change your Email Address’; fill out your new Email address and confirmation of Email address and click the ‘Save’ button. A verification Email will then be sent to your new Email address which will contain a reset link. Follow the steps shown on screen from this point.

What is a Purse?

A purse is the terminology used on the Refresh card portal which relates to the account that money is added to, this section holds details on your balance and what you’ve spent as well as enabling you to add funds to your Refresh card.
If you are a Meal Plan Package student you will have 2 purses available to you, the Meal Plan Package and the Refresh card.

 


 

Refresh Loyalty Questions

Loyalty Points

How do I collect points?

You will earn 3 loyalty points for each complete pound spent, so if you spend £1.99, you will accrue 3 points. We may however change the number of points you can collect and will display notices, should that happen.

Deals and promotions will also be offered from time to time and advertised appropriately. Loyalty points can be accrued and redeemed against products purchased in relevant Catering outlets.

The points will be earned at the time of purchase, provided the app is presented at the point of sale. Points will accrue on the entire transaction (provided no excluded items are being purchased). Points can only be collected against purchases where a till and a 3D scanner card reader are present.

How can I use my points?

You will only be able to redeem your loyalty points against purchases made in participating outlets, each point has a redemption value of one pence. The number of points used will be deducted from your Refresh Points Balance. When using your points to make a part payment on your receipt balance, all available points must be redeemed against the purchase.  If your points balance exceeds the receipt balance your remaining points will remain on your account, you will not lose these points. We will not exchange points for cash. To redeem your points just ask a member of the Great Food at Leeds team at the till to use your points for your purchase. You can use these at any time with no need to wait until you reach a certain amount.

Will I collect points on every purchase?

Points can be collected at all Great Food at Leeds outlets except Caffé Nero. Points are collected on purchases and, also, for every 10 hot drinks purchased, you will get your 11th free.

The scanner was not working when I paid at the till –will I still get my points?

If the Refresh terminal is not working and/or if our systems are down due to an event beyond our control, you will still be able to accrue points. You will be required to keep your receipt as proof of purchase and proof of points earned. However, we will not be responsible for any loss suffered by you in such circumstances, particularly if you are unable to redeem points against your current transaction.

Please email refreshcard@leeds.ac.uk with details of your receipt along with the day/time of your purchase.

How can I find out how many points I have?

You can check how many points you have online by visiting the Refresh portal or through the Refresh app (coming soon).

Is there a maximum number of points I can collect?

No. An account can hold an unlimited number of loyalty points.

Do points expire?

Points collected will remain on your account and can be used anytime, however if there is no activity on the account you will receive notice that the account will be closed. If your account is unused for 18 months, your points will be removed and your account cancelled.

I do not agree with the points on my Refresh account –what can I do?

If you have a discrepancy regarding the number of points on your Refresh Account, we may require you to provide receipts as proof of purchase. Please contact refreshcard@leeds.ac.uk

I have not used my points –can I transfer them to my friend’s account?

No. Points cannot be transferred to anyone else.

 


 

Hot Drink Loyalty Stamps

Can I use the paper stamp card in conjunction with Refresh?

No. Your Refresh account will automatically count how many hot drinks you purchase and will then create a voucher on your account for you to redeem your free hot drink on your next purchase.

How quickly will my voucher be ready after I purchase my 10th hot drink?

The free hot drink voucher will be created almost instantly.

How can I track my hot drink stamps?

Set up an email alert to find out each time you get a voucher. Visit ‘Account Details’ and click on ‘Advanced Settings’ to manage your email alerts.

You can also view them on your account summary page.

How do I redeem my voucher?

Once your voucher has been added to your account you can choose for it to be automatically applied or redeem it at a time and drink of your choice.

There’s no need to print anything off, just tell a member of the Great Food at Leeds team at the till and they will redeem this for you.

To automatically apply your voucher visit the ‘Vouchers’ section and select the auto apply option.

I have already collected stamps on my paper stamp card, can I redeem these?

If you have already collected stamps on your card please show them to a member of the staff at the till for assistance.

How can I track my hot drink stamps?

Set up an email alert to find out each time you get a voucher. Visit ‘Account Details’ and click on ‘Advanced Settings’ to manage your email alerts.

What drinks can I use my free hot drink voucher on?

You can use your voucher to purchase any hot drink

 


 

More questions?

If you have any questions which we have not answered then please contact us at refreshcard@leeds.ac.uk

 

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